By job / Customer Support

Answer customers at scale

20 tools for customer support, in the order I'd try them.

1. 1.

   Intercom Fin in customer support

   The support bot I'd try first. You pay per resolved chat, which keeps it honest.

   Per-resolution pricing

2. 2.

   Zendesk AI in customer support

   Sensible add-on if your helpdesk already lives in Zendesk.

   Paid plans; see site

3. 3.

   Siena in customer support

   Agent of Record platform for consumer brands — support, shopping and social agents sharing one customer memory. Proven on high-volume ecommerce CX more than DIY SMB chat widgets.

   Outcome/intelligence-based pricing (book a demo; no per-seat helpdesk fee)

4. 4.

   Freshdesk in customer support

   Value helpdesk with Freddy AI; strong India/APAC support.

   Free tier; paid plans available

5. 5.

   Actually Asked in customer support

   A self-improving FAQ that matches your site’s fonts and colours instead of dropping a chat bubble. Best for Shopify and marketing sites where the same pre-purchase questions keep landing in email.

   Free (50 AI answers/mo on one site); paid plans by answer volume and sites

6. 6.

   Tidio in customer support

   Affordable chat plus Lyro AI for small online stores.

   Free tier; paid plans available

7. 7.

   Screenwell in customer support

   Luna runs structured first-round interviews on Meet, Teams or a link and returns scorecards with timestamped quotes. Strong for agencies and lean hiring teams who need consistent screens without booking every call.

   Free trial (10 screenings), then from ~€3.33 per screening; packs and monthly plans

8. 8.

   Kothok AI Editor's pick in customer support

   Sets up separate AI agents for sales, support, orders, returns and leads from your website and documents. They share one memory of each customer and hand off to a person with the whole conversation attached. Paying per conversation instead of per message keeps the bill predictable.

   Free (20 conversations/month); Starter $19, Growth $49, Business $99 per month; Enterprise custom; billed per conversation

9. 9.

   Chatbase in customer support

   Train a support bot on your docs in an afternoon.

   Free tier; paid plans available

10. 10.

    Lumi Support in customer support

    Paste help text, add one script tag, and visitors get answers with live handoff to you plus a contact-form inbox. Prepaid credits mean no overage surprise; MCP tools let it file bugs when you allow it.

    Card then about $12/mo (£9 + VAT) per AI agent; 1,500 prepaid credits/mo; 5 preview replies free before pay

11. 11.

    Epimela Editor's pick in customer support

    A front office for trades and local service firms. It answers WhatsApp and phone enquiries, asks for whatever detail is missing, then creates the job, quote, schedule and follow-up. Technicians get their own view of the jobs. It's new, so start on the trial before you move your bookings over.

    Free trial; Starter €49/month, Pro €99/month; AI phone number is an add-on

12. 12.

    Deskee in customer support

    A small, honest AI front desk: answers from your own site and FAQs, and hands over to a person when it should. New in October 2026.

    Free tier (25 conversations/mo); Pro GBP 25/mo

13. 13.

    Yedric in customer support

    Embeddable agent that does not only answer help docs — it calls the actions you expose over APIs or MCP so users say what they want done inside your SaaS. Most teams get a widget live in about 30 minutes.

    Free; bring your own OpenAI, Anthropic or Gemini keys (no platform markup)

14. 14.

    RevRag AI in customer support

    In-app AI relationship managers for banks, lenders and insurers: guide KYC, cut drop-offs and hand off to humans only when needed. Multilingual agents living inside the product rather than a separate chat widget.

    Enterprise / BFSI pricing (demo-led); in-app agents for onboarding and support

15. 15.

    Desible in customer support

    Bengaluru-built AI agents aimed at financial firms for voice, ops and compliance follow-ups. Worth a look if you need local BFSI workflow automation rather than a generic support chatbot.

    Contact sales / plan-based (subscription per terms)

16. 16.

    Chatway in customer support

    Live chat, a shared inbox and a help centre, with an AI agent you pay for only when it actually closes a conversation. Since October 2026 you can also let ChatGPT or Claude work the inbox through MCP, on the free plan.

    Free forever plan; Business from $31/mo billed yearly; AI agent $0.50 per resolved chat

17. 17.

    DMly in customer support

    One inbox for WhatsApp, Instagram, Messenger, TikTok, Telegram, SMS and web chat, with AI replies, bookings, invoices and Google review requests built in. Made for salons, clinics, gyms and restaurants, not call centres.

    Starter $29/month, Growth $65/month, Premium $149/month (billed yearly); 7-day free trial; WhatsApp message fees paid to Meta at cost

18. 18.

    Saski AI in customer support

    No-code AI support across WhatsApp, SMS, voice, Facebook and web in one assistant. Aimed at SMBs that need after-hours replies without hiring a night shift.

    Plans vary; no-code multichannel assistant (see saskiai.com for current pricing)

19. 19.

    subba in customer support

    An AI receptionist for salons, clinics, trades and restaurants that answers website chat and forms (and your phone line with the add-on), books straight into the diary and takes deposits to your own Stripe. Cheap to start, priced by enquiries rather than seats.

    Starter £9.99/month (50 AI enquiries), Pro £49.99/month (300), Studio £99.99/month (750); unlimited bookings; texts from £9.99/month and phone calls from £29.99/month as add-ons; 30-day free trial

20. 20.

    RYPL in customer support

    Reads every comment on your Facebook, Instagram and TikTok ads, hides spam and abuse in seconds and answers buyer questions from your catalog and FAQs in your brand voice, plus FB and IG DMs. Built on the official Meta and TikTok APIs, with manual override on any reply.

    Simple $19/month, Pro $49/month, Ultra $89/month (about 20% less yearly); no comment limits; 7-day free trial

The top spot here can be sponsored. Details.